THE JOB:
The Training Development Partner is responsible for leading the training activities for the Housekeeping department. This role will act as both a manager and mentor for new hires within the Housekeeping department, guiding them through a full training curriculum to develop the foundational skills and knowledge necessary for success, including evaluating their progress throughout their 90-day period. This position will also support other Housekeeping managers to ensure they are providing ongoing training and support to their newly hired employees. Additionally, this position will proactively recognize further training opportunities within the department and develop subsequent training in order for the Housekeeping team to achieve and maintain a high level of service, consistent with MGM Resorts standards.
THE DAY TO DAY
$ads={1}
Leads the extensive training program for new Housekeeping team members, teaching the core knowledge, skills, and abilities necessary for success in their role. Facilitates ongoing training for departmental team members on topics such as safety and service excellence, consistent with the company's established guidelines/standards.- Act as cultural ambassador to engage new hires throughout the training process, coaching and developing employees during class and one-on-one sessions. Demonstrates servant leadership by coaching team members to overcome roadblocks and offering positive recognition in order for team members to acquire the necessary skills for their current and future position.
- Reviews the progress of new hires, evaluating their performance at key intervals of the program. Reports training outcomes to Director of Housekeeping, making recommendations as necessary on further training or next steps.
- Owns the training schedule for the department, specifically engaging with new hires in advance of their start date. Leads the implementation of new company or property programs that require training of the housekeeping team.
- Collaborates closely with Housekeeping leaders to ensure training activities align with departmental strategic objectives and that the Housekeeping leaders are providing further training support to include accountability for all 30, 60, and 80 day introductory period reviews. Recognizes areas of opportunity within the department, developing/deploying training curriculum to proactively address.
- Ensures adherence to standards within established departmental policies and procedures by continually evaluating training program outcomes.
A GREAT CANDIDATE WILL HAVE:
- Bachelor's Degree in related field or equivalent experience
- Minimum one (1) year of Housekeeping supervisory experience or relative experience- Previous experience with cleaning procedures, chemicals, and Housekeeping equipment
- 3+ years of supervisory experience in a major hotel/report complex, preferred.
- Previous supervisory experience in a Union (bargaining unit) property, desirable.
- Fluency in English required; fluency in secondary (Spanish) language, preferred.
- 3+ years of training and/or facilitation
