Client Service Representative
Location: Richmond, Virginia
Description: McKesson is at present recruited Client Service Representative right now, this position will be dwelled in Virginia. Further informations about this position opportunity kindly see the descriptions. McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.
Every single McKesson employee contributes to our missionâ€"by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Current Need
We are seeking a Client Service Representative to join our team in Richmond, VA.
Position Description:
The Strategic Account Representative is responsible for implementing solutions and/or services based on the unique requirements of the Strategic (Corp) Customer. As the primary consultant for the Strategic (Corp) customer, the SAR position will exhibit a combination of self-motivation, exercising sound judgment based on clear understanding and knowledge of the internal working of all departments, evaluating the Strategic (Corp) customer’s key initiatives, service needs, customizing supply management, optimizing resources and driving best practices. This position enables our customers to integrate customized supply management solutions that help healthcare professionals deliver exceptional care, giving healthcare professionals more time to manage lives instead of supplies. The SAR is committed to creating an environment which is accessible, informative, consultative and supportive for our Strategic (Corp) customers.
Key Responsibilities:
The SAR will provide dedicated service to the Strategic (Corp) Customer(S). The SAR will work closely with the Director of National Accounts, manage the corporate relationship, effectively and proactively communicate between Clients, Customer Service, Inventory and other various corporate teams within McKesson. The SAR will cross train to support the Project Management Team during the implementation and migration of new accounts.
Responsibilities include:
Controls pricing for managed and shared (modified comp) Strategic Account Models.
Works with vendor community to introduce new products, setting up in-services, explaining features and benefits of new product, utilizing sales techniques
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Answer customer calls and e-mail correspondence
Manages the corporate customer relationship
Prepare and monitor reports such as; back order reports, pricing discrepancies, licensing expirations, contract renewals, cost savings, other reports as needed
Handle / Manage special projects based on customer key initiatives
Maintain and grow customer profitability and/or performance
Reconcile open issues and open A/R and keeping DSO within terms
Proactively communicating expectations to customers
Provide quotes, maintain GPO rosters and resolve contract issues
Update database information including item usage and new item additions
Resolve SMO issues and assisting in the creation of new users with approval levels within customer requirements
Fluidly address issues, drive root cause analysis initiatives and deliver on agreed upon commitments
Develop and execute new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department and services performed
Ensure team’s commitment to outstanding customer service continuous improvement and development of customer/sales partnership
Solving problems and coming up with innovative ideas
Assist and /or conduct Business Reviews
Possible Quarterly visits to National Account local office
Qualifications
Minimum Requirements
5+ years customer service experience
Critical Skills
5+ years business experience in customer service within the Medical Field
Intermediate proficiency with MS Office (Word, Access, Excel and PowerPoint)
Additional Knowledge & Skills
Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices and systems
Sales experience preferred
Energetic self starter with a passion for customer service
Excellent verbal and written communication skills required
The ability to interact professionally with vendors, customers and co-workers
Prioritization skills in balancing the needs of internal/external customers
Strong relationship building skills
The ability to focus on the customer's needs & effectively multi-task
An attention to detail, organizational and problem resolution skills
Various other tasks and/or projects, as assigned by the leadership team
Education
4-year degree or equivalent experience in customer support
Physical Requirements
General Office Demands
Benefits & Company Statement
McKesson believes superior performance â€" individual and team â€" that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our missionâ€"whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our companyâ€"and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer â€" minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Agency Statement
No agencies please.
Primary Location
: United States-Virginia-Richmond
Other Locations
: United States-Florida-Jacksonville
Job
: Customer Care
Organization
: McKesson Medical Surgical
Schedule
: Regular
Shift
: Standard
Job Type
: Full-time
Day Job
Job Posting
: Jan 22, 2018
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If you were eligible to this position, please deliver us your resume, with salary requirements and a resume to McKesson.
Interested on this position, just click on the Apply button, you will be redirected to the official website
Apply Client Service Representative Here
This position will be opened on: Mon, 22 Jan 2018 19:03:11 GMT