Call Center Supervisor
Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is immediately hiring a Call Center Supervisor to work from home, we want you! Our Call Center Supervisor is responsible for providing guidance and support to member services representatives handling outbound interactions.
Responsibilities
- Accountable for the daily, weekly, and monthly activities of all team members.
- Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met.
- Ensures compliance with policies, procedures, and state and federal regulations.
- Monitor performance and provide coaching and feedback to team members.
- Assists the team with escalated calls as needed.
- Monitors team chat to answer questions and discuss project priorities with the team.
- Assist Workforce Management in developing and managing schedules.
- May be managing local and remote team members.
- Monitor and evaluate teams calls on a daily/weekly basis.
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Qualifications
- Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team).
- Experience managing employee performance including coaching to call center metrics.
- Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.).
- Experience with support channels including telephone, email, and chat.
- Excellent verbal and written communication skills.
- High school diploma or equivalent.
Preferred System Qualifications
- Microsoft Office
- Pecos
- MCS
Our Call Center Supervisor will love the following benefits & perks!
- Pay Rate/ Salary $21 Hourly
- Invitation to join our Inclusivity, Diversity, Equity, + Action Committee
- Access to BroadPath’s PTO, Paid Holidays, and Our Major Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our 401K and our one of a kind “Bhive Kit;” which includes a camera that allows you to join our Connected Culture!
- Uncapped Employee Referral Program & Weekly Pay
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: Remote
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