At Blue, we discover pathways to realize your possibilities. Primarily responsible for fraud prevention and authentication analytics for online or remote account opening. Responsible for monitoring, detection, prevention, and mitigation of situations involving account abuse, elderly/at-risk abuse, financial exploitation, as well as check, RDC, Money Mover, Zelle, card related transactions, and other products with a fraud component. Responsible for life cycle of disputes processing including non-card and card fraud. Analyzes various reports, dashboards, and fraud software systems to identity and limit potentially fraudulent activity on member accounts. Responsible for implementation and maintenance of a proactive fraud mitigation system and providing exceptional service to all members. Responsible for the fraud mitigation efforts associated with all authentication methods for transfers and high dollar transactions. Performs daily tasks as necessary and as assigned. *Position is primarily responsible for Card Fraud and Card Related Disputes.
This position also focuses on the following:
Mitigation and prevention of fraud with online accounts. Administration of fraud activities of all types, to include check, RDC, Money Mover/account-to-account transfers, card related transactions, member account take-over, online accounts, and loan fraud. Responsible for interactions with law enforcement divisions, as necessary.
Responsible for the implementation and maintenance of a proactive fraud monitoring systems. Administration of these systems will be focused on the identification and mitigation of fraud losses before they occur. Responsible for incident tracking and recordkeeping, forms completion, investigations, and filing bond insurance claims for fraud related matters. Responsible to ensure all filed claims are completely processed through appropriate insurance coverage and recoveries are received.
$ads={1}
Proactive communication with members as well as an ability to make immediate adjustments to the changing fraud environment. Provide both internal and external members with information and direction regarding account statuses, requests, payments and rights and obligations associated with the accounts as appropriate. Counseling and interviewing members regarding fraud dispute claims, account restrictions, closures, and card network access status. Will also pursue legal action against perpetrators of crime again the credit union and our membership and will attend all court proceedings as necessary.
Support the management of court orders and other written legal requests. Post accounting entries to member accounts and the credit union’s general ledger system when necessary. Responsible for escalation of information to upper management when deemed appropriate. Supporting Risk Management initiatives and back-up other key components within the department.
Must remain current and comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, Office of Foreign Assets Control, and any fraud related laws and regulations.
Full Time Position
Compensation Range: $17.14 - $25.71
For more information about the Blue culture, please check out these links for a glimpse at the culture we strive to exceed for our employees and members: Culture BluePrint and Working at Blue
