SC MEM Coordinator

 

Overview:

The PepsiCo Equipment Services Center of Excellence provides a single point of contact for all marketing equipment repair and installation requests throughout the United States and Canada.The role of the Move Scheduler will be to work directly with the MEM Field Operations, MEM Supply Chain, National Operations, Sales and Customers in the activation of all equipment moves.

The Move Scheduler contributes to the success of PepsiCo Equipment Services by analyzing
open equipment move orders to optimize scheduling and routing operations. The scheduler will create equipment move schedules and truck routes, communicate scheduling to the customer and coordinate with local Sales and MEM departments to drive operational efficiencies and customer satisfaction.

Responsibilities:

• Use issue resolution follow-up to handle a wide variety of questions, issues, and

customer service needs with seamless coordination and communication with customers

• Following standard procedures (accuracy, quality and timeliness) to receive customer

requests for service and dispatching calls to local bottling operations via phone or Email.

• Accurately maintaining and recording all service activity for assigned accounts by

performing the administration of data entry and paperwork needed for activities

• Enabling customers to quickly repair equipment through troubleshooting problems
• Execute customer surveys to gauge customer satisfaction levels
• Provide a single point of contact to internal partners (Sales, MEM, etc) for market

equipment move scheduling and routing activity, as well as primary contact for
customers with questions or concerns related to all market equipment move activity

• Aggregate and review inbound order activity entered by locations via multiple sources

(SalesPad, CETS_Bullpen, Fax, email, phone, etc) to evaluate customer requests and
requirements to provide the highest service within 2 day service level agreement 2

• Create and manage daily regional equipment move schedules based on business rules

using CETS and AMS systems to drive lowest landed cost while maximizing truck
capacity

• Partner with customer, field technicians, MEM leadership, and Sales organization to

appropriately resolve scheduling and equipment placement conflicts

• Provide leadership and guidance to MEM field organization to improve resource

utilization, operational efficiencies, processes, KPI performance and customer service
levels.

• Execute move territories change operations, which includes communicating routes,

schedules, and process changes to MEM and Sales

• Lead customer site readiness process through coordination with MEM and Sales prior to

all equipment activations

• Ensures compliance and process adherence at various steps of the equipment activation

process including the customer order, prep, install, confirmation and field requests

• Support PES Inbound call team by answering escalated equipment service delivery

questions and serve as a subject matter expert to peers on equipment services move
operations processes.

• Covid-19 vaccination may be a condition of employment dependent on role and location. For specific information, please discuss role requirements with the recruiter

Qualifications:

• High School diploma or GED
• Demonstrated verbal and written communication skills
• Proficiency with MS Office, especially Excel
• 1-2 years of prior customer service experience
• Strong problem solving, analytical, and organizational skills
• Proven ability to work independently with minimal or no supervision

Preferred Qualifications:

• Bachelor’s degree in Supply Chain, Business, or related area of study
• Previous knowledge of CETS application and MEM/PES process standards
• Willingness to work flexible work hours

o 7am-8pm Monday-Friday

Compensation and Benefits:

• The expected Compensation range for this position is between $36,000 - $57,400.
• Location confirmed job-related skills and experience will be considered in setting actual starting salary.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement