Associate Client Manager, Customer Success & Insights
Reference ID: REFID772483
Location: Remote, but must be US-Based
Travel: Occasional
About this job
As a Customer Success & Insights Manager, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NIQs performance.
This role uses in-depth knowledge of the customer’s business and industry to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.
At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.
Responsibilities
- Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
- Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
- Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing
- Drive strategic thought leadership with customers leveraging NielsenIQ tools and assets
- Identify opportunities for increased partnership and elevate those opportunities to organizational partners
- Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions supporting growth, adoption, and value creation
- Ensure on-time delivery of solutions to achieve forecasted revenue on-time
- Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
- Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
- Lead client presentations with proactive insights and action-oriented recommendations
- Ensure client stakeholders buy into outcomes and value NielsenIQ is delivering to them
- Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
- Determine ROI of NielsenIQ recommendations and solutions
Qualifications
You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment, while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.
- College/University Undergraduate or master’s degree
- Prior experience with NielsenIQ solutions
- Collaborating with teams and working in a matrixed environment
- Time management & prioritization
- Experience working with complex client relationships and client issue resolution
- Highly proficient in Microsoft Office
- Proficiency in BI Tools a plus (PowerBI, Tableau)
- Demonstrated strength in data analysis & working with Syndicated, Panel, POS data (Nielsen, IRI, Kantar, Numerator to name a few)
- 2-3 years of CPG/Retail industry experience preferred
Our Benefits
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance
All your information will be kept confidential according to EEO guidelines.
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
