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We are excited to welcome a PHMP Enrollment Specialist to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees, and we are excited to speak to qualified candidates about this new opportunity!
The ideal Enrollment Specialist candidate must have a current Life and Health License with recent experience utilizing this license while working in a call center that handles incoming and outgoing product education and service calls with customers.
Creating a Top Workplace is about more than offering great benefits and vacation time - it's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.
At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us!
If you are passionate about delivering high quality service and would like to be part of our supportive family culture - we want to hear from you. The Enrollment Specialist position includes a comprehensive benefit package, full training program and competitive salary! This is a work from home remote work opportunity.
Enrollment Specialist Overview: The PHMP (Proactive Health Management Program) Enrollment Specialist handles incoming and outgoing product education and service calls with our customers. The Enrollment Specialists provide our customers with accurate product information and the best method to resolve any problems to ensure customer satisfaction and retention while utilizing company policies, processes and practices.
Enrollment Specialist Essential Duties and Responsibilities:
- Handles inbound and outbound calls from customers in a call center environment, handling each call in a professional manner.
- Educates our customers on our product as well as provides/coordinates problem resolution in order retain and provide an excellent customer experience.
- Documents all calls in a clear and professional manner.
- Follows up on outstanding issues through resolution, advising the caller of the status to the final resolution.
- Perform other work-related duties as assigned.
Enrollment Specialist Competencies, Knowledge, Skills and Abilities:
- Analytical- Uses intuition, experience and resources to provide an excellent customer experience regarding product education to service inquiry resolution.
- Problem Solving- Identifies and resolves problems in a timely manner utilizing all resources needed to solve the problem.
- Customer Service - Responds promptly, meets commitments and provides solutions that satisfy the customer.
- Interpersonal Skills- Focuses on resolving conflict by facilitating interactions and communication with social skills that help develop relationships. Experienced in demonstrating flexibility, openness to other ideas and new processes.
- Oral Communication- Speaks clearly and persuasively in positive or negative situations, listens and gets clarification when necessary.
- Written Communication-Writes clearly and informatively: Edits work for spelling and grammar: Adapts writing style to meet needs: Able to read and interpret written information.
- Teamwork- Balances team and individual responsibilities: Works well in group and autonomously; Exhibits objectivity and openness to other views; Gives and welcome feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
More about Key Benefit Administrators:
KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/
Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.
Learn more about KBA here: https://keybenefit.com/
Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.
Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm
If you are unable to complete an application for the PHMP Enrollment Specialist position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.
All qualified applicants for the PHMP Enrollment Specialist position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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