Customer Care - Virtual
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Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Claims Coordinator is responsible for the intake of all new assignments and works closely with the sales team and our customers to ensure accurate and timely service. This person thrives in a fast-paced environment, is flexible and can make critical decisions regarding complex processes independently. Homeowner’s claim experience is a plus, but not required for the right person who is willing to learn.
The Claims Coordinator is responsible for the intake of all new assignments and works closely with the sales team and our customers to ensure accurate and timely service. This person thrives in a fast-paced environment, is flexible and can make critical decisions regarding complex processes independently. Homeowner’s claim experience is a plus, but not required for the right person who is willing to learn.
What You’ll Do
- Work as a team to ensure that all customer service level agreements are met
- Assist sales team in customer retention by maintaining a high first-time quality rate for all service requests handled
- Know and understand the basic claim process in Contents Express
- Proficiency in the use of our Helpdesk software
- Proficiency in the use of other on-line platforms as necessary
- Expert handling of service requests in Contents Express
- Ensure communication between all teams involved is clear and concise
- Assist customers with submitting their requests for service both over the phone and via email/online submission
- Provide support to customers and their clients regarding Contents Express
- Assist Vendor Partners
- Other projects as assigned by manager
What You’ll Bring
- Customer Service, both internal and external
- General understanding of Homeowners contents claims process
- Familiar with Microsoft Suite of products (Word, Excel, PDF etc.)
- Ability to thrive in a fast-paced environment
- Ability to multitask
- Proficiency with navigating and learning various on-line platforms
- Ability to communicate clearly in both written and spoken forms
- Creative problem solver – critical thinker
- Self-governing and able to work independently, while simultaneously being a team player to reach shared goals
- Time management skills
- Goal oriented attitude
- Willingness to learn new skills - adaptability
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or
exhaustive.
The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
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