Under the lead of the Clinic Supervisor, incumbent provides front office support for the Section of Orthodontics located in the School of Dentistry including greeting patients, performing patient check-in and check-out process, coordinating residents and faculty's schedule and patient appointment, and all aspects of patient communication including answering phone calls, emails and routing to faculty/residents for responses/follow-up. The Section is looking for an efficient multi-tasker. In addition, the Clinic Receptionist will serve as a resource to patients in explaining planned treatment, coordinating appointments in the case of complex cases, assuring insurance information is accurate, and helping explain payment arrangements. Assist in delivering mail, filing data entry and copying. Incumbent will also serve as a back-up biller. In addition, the Clinic Receptionist will work with Section Administrator to coordinate resident and faculty didactic and programmatic schedule with clinic schedule and clinic staff. Proposed staff member will also schedule seminars, arrange room assignments, copy and distribute course materials. Other responsibilities include preparing clinical performance reports for residents and assisting the Chair and Program Directors with administrative needs regarding program / clinical operations.
Percentage of Time:
100
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Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
19
Records
Qualifications
Required/Preferred
Ability to establish and maintain cooperative working relationships with faculty, staff, students, administrators, and patients; professional attitude.
Required
Skill in handling multiple demands and frequent interruptions while maintaining a professional demeanor.
Required
Demonstrated skill in setting priorities and organizing work tasks.
Required
Excellent interpersonal communication skills and ability to relate and present a positive image to various publics.
Required
Demonstrated skill to manage and organize administrative and operational aspects effectively within a multifaceted, fast-paced office environment.
Required
Demonstrated skill to work independently, prioritize tasks, analyze needs, develop and implement solutions in a timely and effective manner.
Required
Demonstrated interpersonal skills to work with staff, faculty, students, and interface with other departments.
Required
Demonstrated skill to prepare analytical documents that are concise, logical and grammatically correct.
Required
Ability to assess a situation and make recommendations.
Required
Demonstrated proficiency using a PC to perform word processing and database management projects with speed and accuracy using Microsoft Word, Excel and PPT. Ability to learn new software programs and to instruct others when needed.
Required
Demonstrated oral and written communication skills to convey information and interact with personnel at all levels.
Required
Demonstrated skill in writing grammatically correct routine business correspondence such as memoranda and standard letters to faculty, sections, and other University personnel.
Required
Skill in proofreading written materials and editing for correct spelling, punctuation and grammar.
Required
Typing skills to quickly and accurately prepare correspondence and other University documents.
Required
Ability to maintain confidentiality of section communications, patient information and faculty and student files.
Required
Ability to perform duties in a walk-in office with many interruptions and heavy workloads.
Required
Ability to maintain consistent and punctual attendance.
Required
Basic mathematical skills and ability to recognize errors in computation.
Required
Bilingual Spanish oral and written communication skills to translate for doctors (Spanish/English) as needed.
Required
Additional Posting Information
Bargaining Unit:
CX-Clerical & Allied Services
Application Deadline:
06-30-2023
External Posting Date:
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